Senior Staff DevOps Engineer
ServiceNow24 hours ago
Responsibilities
- Own Flow’s AWS platform, including containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads.
- Define infrastructure as code and write, test, and review infrastructure, delivery, and operational code in TypeScript.
- Own CI verification, release promotion, gated rollouts, migrations, smoke verification, and automatic rollback.
- Operate production PostgreSQL, including schema migrations, capacity planning, replication, backups, and recovery.
- Own delivery-pipeline security gates and least-privilege deployment access.
- Operate the AI runtime, including model routing and failover, credential management, cost attribution, and evaluation pipelines.
- Participate in on-call, shape SLOs and error budgets, contribute to product features, and mentor colleagues.
Requirements
- 12+ years of experience in DevOps, platform, or infrastructure engineering with a record of delivering high-quality products.
- Deep hands-on AWS experience operating production platforms at scale.
- Strong proficiency in TypeScript.
- Experience with infrastructure as code using AWS CDK, Pulumi, or a similar tool.
- Experience running containerized services in production.
- Experience implementing SDLC automation, testing strategies, and CI/CD workflows using GitHub and GitHub Actions.
- Experience managing PostgreSQL databases.
- Experience integrating AI/ML microservices and using AI/ML in engineering or quality processes.
- Experience working within enterprise cloud governance controls such as service control policies, naming and tagging requirements, restricted IAM, and region allowlists.
- Hands-on fluency with AI-assisted and agentic development and experience applying AI to work processes, decision-making, or problem-solving.
Benefits
- Flexible or remote work persona, depending on assigned work location and role eligibility.
- Regular employee position in the North America and Canada region.
- Opportunity to shape platform, delivery, reliability, and cost practices for an early-stage AI product with ServiceNow’s enterprise scale and governance.
- Mentoring and knowledge-sharing opportunities within the team.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.