5 hours ago
Remote, United StatesMid Level
Responsibilities
- Lead client scoping sessions, confirm requirements, and create technically achievable project plans.
- Manage integration and data projects end-to-end while ensuring timely, high-quality delivery.
- Implement and maintain data imports, exports, system integrations, RESTful APIs, SSO, CRM/HRIS connections, and turnkey integration packages.
- Troubleshoot data challenges and advise clients on data modeling, validation, governance, and integration design.
- Support BI and analytics conversations involving learning data.
- Mentor Technical Services Specialist I team members and serve as a subject matter resource for complex or high-visibility projects.
- Contribute to process improvements, documentation, new service offerings, and client-experience initiatives.
- Partner with Product, Technical Support, Client Success, Engineering, and other teams to resolve technical and data challenges.
Requirements
- At least 2 years of experience implementing integration or data solutions for a SaaS platform or in an equivalent technical role.
- Demonstrated success in a client-facing technical role involving communication, clarity, and expectation-setting.
- Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
- Ability to translate complex business requirements into clear technical approaches and recommendations.
- Proven ability to manage multiple projects while maintaining high documentation and service standards.
- Ability to work independently and collaborate effectively across teams.
- Familiarity with AI tools and agents.
- Preferred experience with Zendesk, JIRA, Confluence, APIs, SSO using SAML/OAuth/OIDC, and SQL.
- Preferred familiarity with CRM and HRIS connectors including Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.
- Preferred exposure to BI tools such as Power BI, Sisense, or Snowflake.
- French or Spanish language skills are an asset.
Benefits
- Fully remote-first work with flexible work arrangements.
- Health and wellness benefits, retirement savings programs, bonus-plan eligibility, paid time off, and medical and dental benefits based on country of location.
- New hire equipment allowance and monthly flex allowance.
- Career growth and internal mobility opportunities.
- Employee-driven diversity, equity, and inclusion programs.
Tech Stack
Categories
Solutions Engineering
About Absorb
Absorb builds a cloud-based learning management system used by enterprises to deliver employee, partner, and customer training, compliance, and certification. It sells LMS subscriptions and add-ons such as content libraries, e-commerce, analytics, and integrations, and includes AI-assisted authoring and personalization. Founded in 2003 and headquartered in Calgary, it is privately held under ownership of Welsh, Carson, Anderson & Stowe.