5 hours ago
Base Salary
$135k - $180k/yr
Responsibilities
- Lead technical discovery sessions with customer experts to understand use cases, business processes, and supporting systems.
- Design and build AI agents, code tools, and automations in Kustomer Concierge and Kustomer Envoy.
- Guide customers through data and integration work and identify required system changes.
- Build proof-of-concept solutions for prospects in testing environments.
- Test, debug, and tune AI configurations in production using logs, stack traces, and API responses.
- Partner with Product and Engineering on field feedback, best practices, and documentation.
- Collaborate across the company to share AI knowledge and best practices.
- Travel as needed to support customer initiatives.
Requirements
- Experience in technical consulting, solutions architecture, implementation, or engineering, ideally in enterprise B2B SaaS.
- Demonstrated ability to run effective customer discovery sessions and understand underlying customer processes.
- Hands-on experience building integrations and prototypes against REST APIs and testing and debugging them.
- Ability to read and reason over JavaScript and improve Code Tool behavior.
- Daily familiarity with AI coding and reasoning tools and practical judgment about directing them effectively.
- Familiarity with customer experience and support environments, including omnichannel email, voice, chat, social, and bot delivery.
- Strong written and verbal communication skills for technical and business audiences.
- Curiosity about new technologies, tooling, and frameworks and willingness to share knowledge with colleagues.
Benefits
- Competitive salary and stock options are offered.
- U.S. employees receive 100% healthcare coverage, 401K, WiFi and mobile reimbursement, and a generous vacation policy.
- U.K. employees receive a pension, supplemental health insurance, and other perks.
- The company is remote-friendly, with employees located throughout the U.S. and U.K., and holds an annual Kamp Kustomer gathering.
- The role may involve travel as needed and handling sensitive personal data subject to HIPAA compliance.
Tech Stack
Categories
AI ApplicationsSolutions Engineering
About Kustomer
Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal, so every customer feels like your most important one. Leading brands use Kustomer to power omnichannel support, intelligent routing, AI assistants, and AI-native reporting.