5 days ago
Remote, India or Bengaluru, IndiaSenior
Responsibilities
- Provide technical enablement, operational support, and strategic engagement across AI customer projects.
- Design, build, troubleshoot, and deploy Microsoft 365, Copilot, and Copilot Studio agent solutions.
- Lead technical conversations, customer workshops, demonstrations, presentations, and business process analysis.
- Create agent roadmaps, lead proofs of concept and MVPs, and ensure solution performance, security, scalability, maintainability, reliability, and reuse.
- Manage factory-based technical delivery, project intake, milestone sizing, status monitoring, opportunity qualification, and stakeholder engagement.
- Resolve customer production blockers and provide technical fixes for complex or non-standard use cases.
- Gather customer and partner feedback, influence engineering roadmaps and feature prioritization, and document best practices and customer references.
- Drive Microsoft 365 and Copilot adoption, customer value realization, usage growth, and customer satisfaction.
Requirements
- Bachelor’s degree in computer science, information technology, engineering, business, or a related field and 8+ years of experience in relevant cloud, infrastructure, consulting, support, administration, development, technology solutions, practice development, architecture, or business applications work, or equivalent experience.
- 8+ years of experience in customer-facing roles and technical Microsoft 365, Power Platform, or Copilot Studio projects.
- Deep expertise in one or more Microsoft 365 areas, including Microsoft IQ, connectors, MCP Servers, or Copilot Studio, or expert-level experience with the relevant products.
- Power Platform and low-code development experience; Copilot 365 and Teams experience is useful.
- Experience architecting, designing, implementing, or supporting enterprise-grade cloud and collaboration environments.
- Knowledge of Microsoft 365, Microsoft Azure, Microsoft Security, compliance, identity, SaaS solutions, partner ecosystems, and competitive cloud and AI platforms.
- Expertise in at least two relevant areas such as M365 Copilot, Power Platform/Copilot Studio, Azure Foundry, identity management, information protection and compliance, or governance and risk management.
- Familiarity with Agent Framework, MCP, Langchain, or other agentic frameworks.
- Foundational knowledge of generative AI, large language models, foundation-model toolsets, and responsible AI practices including ethics, bias mitigation, and fairness.
- Preferred certifications include M365 fundamentals, M365 Copilot fundamentals, Microsoft Power Platform/Copilot Studio, Microsoft Azure fundamentals, Cloud Security, AI Business Professional, AI Transformation Leader, or AI Fundamentals.
- Strong verbal, written, presentation, collaboration, conflict-resolution, stakeholder communication, delivery-management, and partner-engagement skills.
- Ability to meet Microsoft, customer, and government security screening requirements and pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.