17 hours ago
Base Salary
$114k - $159k/yr
Responsibilities
- Partner with Account Executives on opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale by recommending best-practice solutions and guiding customers in the use of Twilio APIs.
- Conduct discovery to understand customer technical challenges and design, demonstrate, and present solutions that address business needs.
- Build and deliver interactive customer product demonstrations for Twilio Communications Products to technical and nontechnical stakeholders.
- Identify and solve customer and organizational problems while contributing to the Solutions Engineering community through knowledge sharing and reusable demonstration materials.
Requirements
- At least 5 years of pre-sales experience selling complex technical products, or 6 years of professional experience supporting technical products with customer-facing delivery or consulting experience.
- Strong communication, presentation, storytelling, discovery, and customer advisory skills.
- Ability to understand customer communications needs and guide customers toward technical solutions.
- Previous software development experience or working knowledge in relevant technical areas.
- Bachelor's and/or master's degree in a technical discipline such as engineering, mathematics, or computer science, or equivalent practical experience.
- Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture is desired.
- Experience in telecom, SIP, contact centers, or security is a plus.
Benefits
- Remote-first work arrangement with approximately 10% travel; the role is not eligible for hiring in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, paid sick time, paid personal time off, and paid parental leave.
- Potential eligibility for an equity plan and commissions.
- Applications are intended to be accepted until November 10, 2026, subject to change based on business needs.
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.