Senior Forward Deployed Engineer
InformaticaResponsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems including agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting to track deployment health and outcomes.
- Develop proofs of concept, MVPs, reusable assets, internal frameworks, and deployment playbooks.
- Mentor engineers through code reviews, pair sessions, and shared implementation work.
- Provide senior technical judgment on strategically critical or at-risk deployments.
- Partner with Deployment Strategists, customer engineers, architects, and executive stakeholders to deliver customer outcomes.
- Surface customer and field insights to Product and Engineering to influence the Agentforce roadmap.
- Pilot emerging AI tools, models, and frameworks and share learnings with teams and customers.
Requirements
- Fluency in German and English.
- At least 6 years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including proficiency with platforms such as Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear and credible communication with engineering peers, customer architects, and executive stakeholders.
- Willingness to travel approximately 25% of the time and work embedded with customer engineers.
- Preferred: Salesforce Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect certifications.
- Preferred: familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks.
- Preferred: experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers.
- Preferred: experience influencing enterprise software product roadmaps through field engineering insights.
- Preferred: open-source contributions, technical writing, or conference presentations.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role includes approximately 25% travel and customer-embedded work.
- Salesforce offers reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com