15 hours ago
New York, NY, USAMid Level
Responsibilities
- Lead customer onboarding end to end from discovery through integration, configuration, testing, and go-live.
- Work with operations teams to map purchase-order-to-cash workflows and configure the platform.
- Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems.
- Translate operational requirements into data models, configurations, and product capabilities.
- Share customer insights with engineering and contribute to product improvements.
Requirements
- At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
- Experience owning customer onboarding from discovery through integration, configuration, testing, and launch.
- Strong working knowledge of APIs, data models, SQL, and integration debugging, including the ability to read and write code.
- Hands-on experience integrating EDI, ERP, inventory, accounting, and freight systems.
- Experience mapping purchase-order-to-cash workflows and translating operational needs into technical configurations.
- CPG, supply chain, logistics, or ERP experience is a plus.
- Ability to work through ambiguity, changing needs, and hands-on customer problem solving.
Benefits
- On-site role based in New York, United States.
- Visa sponsorship is not available for this role.
Tech Stack
Categories
Forward Deployed