1 day ago
Base Salary
$136k - $239k/yr
Responsibilities
- Lead end-to-end architecture and delivery of scalable, resilient Genesys customer experience solutions.
- Drive technical strategy across multi-cloud environments integrating voice, digital, and AI-driven channels.
- Facilitate customer workshops and discovery sessions to align business goals with technical solutions.
- Influence SMEs, product owners, engineering, and other cross-functional teams to deliver project outcomes.
- Define implementation standards covering DevOps, CI/CD, and cloud-native architecture.
- Identify project risks and implement mitigation strategies to protect delivery timelines and customer satisfaction.
- Mentor technical consultants and promote consistent delivery excellence.
- Implement high availability, disaster recovery, performance optimization, and zero-downtime deployment strategies.
Requirements
- Bachelor’s degree in Engineering, Information Technology, or a related field.
- 8+ years of experience delivering complex enterprise software or cloud-based solutions.
- Experience in customer-facing roles managing complex stakeholder relationships and challenging scenarios.
- Strong expertise with AWS, Azure, or Google Cloud.
- Deep understanding of Docker and Kubernetes.
- Experience with SIP, voice technologies, and omnichannel customer experience platforms.
- Ability to design and implement scalable architectures across distributed systems.
- Strong analytical, problem-solving, and debugging skills in complex environments.
- Experience with Agile methodologies and iterative delivery models.
- Excellent communication skills for technical and business audiences.
- Preferred experience with Genesys Engage, Genesys Cloud, or multi-cloud deployments.
- Preferred knowledge of DevOps practices, CI/CD pipelines, automation, and infrastructure as code.
- Preferred familiarity with Terraform in Genesys Cloud environments.
- Preferred experience with API management, networking, and cloud security best practices.
- Preferred proficiency in Java, C#, or similar programming or scripting languages.
- Preferred experience designing reusable tools, utilities, or frameworks for delivery efficiency.
- Preferred understanding of enterprise integration patterns and large-scale system deployments.
Benefits
- Fully remote within the United States with flexible work schedules and work-from-home opportunities.
- Medical, dental, vision, and telehealth coverage.
- Market-competitive base compensation of $135,600.00–$238,600.00, with potential commission or performance-based bonus eligibility.
- Open Time Off, 10 paid holidays, and paid volunteer time.
- 401(k) matching program.
- Adoption assistance and fertility treatment benefits.
- Development, career growth, mentorship, leadership development, learning programs, and education support.
- August Free Fridays and well-being resources.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.