6 days ago
Remote, IndiaStaff+
Responsibilities
- Gather systems requirements from end-users, IT teams, and stakeholders for ITOM initiatives.
- Guide customers in translating business requirements into ServiceNow technical solutions.
- Customize ServiceNow applications and configure application UI, workflows, work orders, transfer orders, inventory, and technician locations.
- Develop Flow Designer solutions, business rules, scripts, integrations, and logic implementations.
- Configure ServiceNow integrations with other applications using REST and SOAP web services.
- Mentor project crew members, manage peer reviews, and provide technical guidance.
- Create and validate service maps, impact assessment rules, and event management work with technical SMEs and stakeholders.
- Participate in user acceptance testing and promote update sets and data across ServiceNow environments.
- Remediate production incidents related to the assigned scope.
- Maintain operational documentation and standard operating procedures.
Requirements
- At least 5 years of experience supporting ServiceNow implementation, administration, configuration, and/or development in ITOM.
- Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations.
- Experience with SOAP, REST, and bi-directional automated system integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to plan strategically, allocate resources, coordinate people and resources, and work in a fast-paced environment.
- Ability to create technical design documents and user documentation.
- Four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to complete ServiceNow competency certifications and module accreditations.
- Preferred ITIL Foundation, ServiceNow CSA, and ServiceNow CAD certifications.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Opportunity to work on large-scale, complex professional services projects with enterprise customers.
- Inclusive and equal-opportunity workplace with disability accommodation support.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.