24 hours ago
London, United KingdomMid Level
Responsibilities
- Facilitate customer discovery workshops to identify high-impact AI use cases and measurable business opportunities.
- Co-build custom Rovo agents and configure third-party connectors using Jira, Confluence, and Rovo Studio.
- Guide customers from sandbox environments through production deployment, validation, and independent operation.
- Plan customer-specific activation journeys with account teams and Customer Success Managers.
- Share customer feedback and field patterns with Rovo Product, Engineering, and AI teams.
- Manage technical customer engagements and improve adoption, satisfaction, and operational efficiency.
- Travel up to 15% domestically and internationally for events and customer meetings.
Requirements
- Require 3–5 years of experience in Customer Success or account management with enterprise customers and complex SaaS portfolios.
- Require experience with AI platforms, the Atlassian ecosystem, technical product demonstrations, and hands-on AI adoption in production environments.
- Require familiarity with building AI agents, prompt engineering, and configuring integrations between enterprise knowledge sources and AI systems.
- Seek expertise in enterprise workflows such as product development, IT service management, or business operations.
- Seek understanding of AI agents and automation for incident response, backlog management, knowledge discovery, and cross-team collaboration.
- Seek familiarity with third-party connectors including Google Drive, SharePoint, Slack, and GitHub.
- Require strong product thinking, end-to-end problem ownership, technical communication, rapid prototyping, and the ability to explain AI concepts to nontechnical stakeholders.
Benefits
- Flexible choice of office, home, or hybrid work arrangements.
- Health and wellbeing resources, paid volunteer days, and additional benefits and perks.
- UK-based position with up to 15% domestic and international travel.
- May be eligible for benefits, bonuses, commissions, and equity.
Categories
Solutions Engineering
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.