Customer Solutions Engineer

1 day ago

London, United KingdomMid Level

Responsibilities

Develop detailed knowledge of ITRS products and technologies.
Lead technical presentations, demonstrations, and discussions with CXO- and VP-level enterprise audiences.
Analyze client requirements and translate them into practical solutions.
Support the sales team throughout the sales cycle as a product and technology expert.
Execute proof-of-concepts and coordinate logistics across partners.
Respond to customer RFPs and RFIs.
Position ITRS technology against competitive offerings and represent the company at field events.
Suggest technical alternatives to overcome challenges in sales opportunities.
Conduct Technical Account Management activities for key accounts.
Travel regionally for client meetings, marketing events, and proof-of-concepts.

At least 3 years of experience in Customer Solutions, Pre-Sales, or Sales Engineering.
At least 1 year of experience with Application Performance Management and AIOps.
Experience using or administering an APM tool such as ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace, or Nagios.
Knowledge or experience in Capacity Management, Digital Experience Monitoring, ELK, cloud, or microservices is advantageous.
Experience supporting applications in financial markets is advantageous.
Linux and Windows administration knowledge or experience with software installation and technical troubleshooting.
Programming and scripting experience with Shell script, Python, or Java.
Basic networking knowledge.
Basic database knowledge and query-language experience.
Business fluency in English; Mandarin and other Asian languages are beneficial.

Health insurance and dental health cover for the employee and dependants.
Employee Assistance Programme, pension, travel insurance, life assurance, and income protection.
Flexible hybrid working.
Enhanced parental leave.
Referral bonus and buy-and-sell holiday options.
Training reimbursement.

201-500 employees