5 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design scalable Siebel architectures focused on EAI workflows, Open UI, Loyalty Management, and eScripting for airline loyalty programs.
- Lead end-to-end solution design for loyalty enrollment, accrual, redemption, partner integration, and customer interactions.
- Configure and optimize Siebel Open UI, Workflows, eScripting, integration objects, business services, and EAI messaging.
- Analyze performance, queries, workflows, and integration points to improve scalability, reliability, and service efficiency.
- Develop technical design documents, configuration standards, coding patterns, and error-handling approaches.
- Coordinate environment planning, release strategies, and deployments with infrastructure and DevOps teams.
- Collaborate with business stakeholders, product owners, operations, enterprise architecture, security, and quality assurance teams.
- Define test strategies, datasets, and automation coverage for Siebel solutions.
- Mentor junior architects and senior engineers on Siebel best practices, solution patterns, and troubleshooting.
Requirements
- Extensive experience designing and implementing Siebel EAI integrations, including integration objects, business services, and complex data exchanges.
- Deep practical expertise building, debugging, and optimizing Siebel Workflows.
- Advanced proficiency customizing Siebel Open UI through configuration, styling, and scripting.
- Advanced Siebel Loyalty Management experience, including program configuration, tier rules, points accrual, and redemption logic.
- Strong Siebel eScripting skills for business rules, automation, and validation.
- Airline loyalty domain knowledge, including program structures, partner ecosystems, and operational practices.
- Broader airline industry knowledge covering reservations, check-in, ancillary services, and customer service workflows.
- Strong analytical, problem-solving, root-cause analysis, communication, and architectural design skills.
- Ability to collaborate effectively in hybrid remote and onsite settings and across cross-functional teams.
- Preferred Oracle Siebel CRM certification and airline- or loyalty-focused professional credentials.
Benefits
- Hybrid work model with remote and onsite collaboration.
- Day-shift work schedule.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.