2 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead, mentor, train, and coach a team of Partner Technical Services Engineers while remaining hands-on with complex partner and customer issues.
- Share day-to-day team operational responsibility with the Manager, including workflow, escalations, meetings, hiring, training, coaching, and performance evaluations.
- Guide resolution of complex technical problems from application and schema design through production operations and manage internal and external escalations.
- Provide in-market technical support and development guidance to technology partners, including solution interoperability and MongoDB best practices.
- Onboard partners by documenting contacts, establishing escalation paths, and setting up communication channels and review cadences.
- Lead partner Centers of Excellence, including knowledge bases, technology and integration reviews, release reviews, deployment documentation, known-issue tracking, and risk mitigation plans.
- Coordinate multi-vendor collaboration and mutual-customer support when issues span multiple vendors.
- Contribute to technical projects such as software development, benchmarking, documentation, training materials, and oversight of other engineers’ work.
- Drive pain and bug reporting, operational improvements, regional training, summits, conferences, and collaboration with Engineering and internal teams.
Requirements
- At least 2 years of experience leading teams directly or indirectly.
- Approximately 7 years of experience building, managing, and maintaining complex, mission-critical, large-scale production database systems using RDBMS, NoSQL, or both.
- Coding or scripting ability in one or more languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Experience integrating APIs with third-party technologies and software across areas such as security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring, financial services, and telecommunications.
- Hands-on systems engineering experience with Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Significant experience diagnosing end-to-end production issues across the application, database, and storage tiers.
- Experience troubleshooting TCP/IP networking on operating systems and hypervisors, including firewalls and load balancers.
- Experience administering or using cloud stacks such as AWS, Azure, or GCP.
- Hands-on experience administering and troubleshooting NAS, SAN, local storage, and multipathing.
- Experience building solutions involving application workloads and use cases, performance tuning, benchmarking, and technical support for internal or external customers.
- Strong written and verbal communication, customer-service orientation, calm decision-making under pressure, and real-time problem-solving ability.
- Preferred qualifications include MongoDB experience, application development with NoSQL or SQL databases, LDAP, Kerberos, Active Directory, Git, Kubernetes or other orchestration systems, and software product release-process familiarity.
Benefits
- Hybrid working model based in Bengaluru.
- Employee affinity groups, fertility assistance, generous parental leave, and disability accommodations during the application and interview process.
Tech Stack
AWSAzureCC#C++GitGoGoogle CloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMongoDBNode.jsPythonRubySQL
Categories
Solutions Engineering
About MongoDB
MongoDB builds the MongoDB document database and the MongoDB Atlas cloud database service for application developers and enterprises. Its business model centers on cloud consumption (Atlas), commercial subscriptions, and support, with tooling for migration, synchronization, and disaster recovery across on‑prem and multi‑cloud environments. Founded in 2007 and headquartered in New York, it is a public company listed on NASDAQ and widely used across industries worldwide.