4 hours ago
Remote, NetherlandsMid Level
Responsibilities
- Partner with client business, data, technology, security, and ServiceNow stakeholders to identify and deliver high-value AI and Data Intelligence use cases.
- Translate requirements into technical designs, prototypes, production implementations, and iterative delivery plans.
- Build pipelines and integrations to ingest, transform, enrich, index, retrieve, and govern structured and unstructured enterprise data.
- Design and optimize RAG, semantic search, document intelligence, vector retrieval, source attribution, and access-aware knowledge solutions.
- Build Claude- and LLM-powered applications, agentic workflows, structured outputs, tool integrations, and human-in-the-loop controls.
- Integrate AI and Data Intelligence capabilities with ServiceNow workflows, data, knowledge, APIs, and user experiences.
- Develop evaluation datasets, test plans, monitoring, logging, tracing, feedback mechanisms, and continuous-improvement processes.
- Apply security, privacy, responsible-AI, data-governance, access-control, and compliance requirements throughout the solution lifecycle.
- Investigate production issues, document technical findings and risks, and contribute reusable code, accelerators, patterns, and delivery playbooks.
- Communicate technical designs, tradeoffs, findings, and recommendations to technical and non-technical stakeholders while supporting workshops, demos, and client presentations.
Requirements
- At least 3 years of relevant experience in software engineering, AI engineering, data engineering, analytics engineering, cloud engineering, systems integration, or a related technical role.
- Hands-on experience building applications, data pipelines, integrations, APIs, automations, or cloud-based services.
- Strong proficiency in Python; experience with JavaScript, TypeScript, Java, SQL, or similar languages is valuable.
- Experience with structured and unstructured data, relational databases, document repositories, APIs, and cloud storage.
- Experience with SQL, data transformation, data modeling, ETL/ELT, data ingestion, or data integration.
- Exposure to generative AI, LLMs, RAG, embeddings, vector search, semantic search, prompt engineering, AI agents, or LLM APIs.
- Experience with REST APIs, JSON, OAuth, service accounts, and authentication and authorization patterns.
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
- Understanding of Git, code review, testing, debugging, documentation, and software delivery practices.
- Strong problem-solving, written communication, verbal communication, and stakeholder-management skills.
- Ability and willingness to work directly with clients in a consulting and professional-services environment.
- Preferred experience with Claude, the Anthropic API, Anthropic Console, Claude Code, Anthropic Academy learning, or Anthropic partner enablement.
- Preferred experience with RAG systems, document ingestion, chunking, embeddings, vector databases, hybrid search, reranking, citations, and retrieval evaluation.
- Preferred experience with Pinecone, Weaviate, pgvector, OpenSearch, Elasticsearch, Azure AI Search, Vertex AI Search, or similar search technologies.
- Preferred experience with LangChain, LangGraph, LlamaIndex, Semantic Kernel, agentic AI, tool use, function calling, workflow orchestration, or Model Context Protocol.
- Preferred experience with Snowflake, Databricks, BigQuery, Redshift, PostgreSQL, MongoDB, Microsoft Fabric, or similar data platforms.
- Preferred familiarity with ServiceNow development or architecture, including ServiceNow APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, CMDB, ITSM, CSM, or HRSD.
- Preferred experience with Docker, Kubernetes, Terraform, cloud-native services, data orchestration, monitoring, or observability tools.
- Relevant cloud, data, ServiceNow, AI/ML, security, or agile certifications are preferred.
Benefits
- The role offers a stated hybrid or remote location arrangement, with travel of up to 25–50% based on client and business needs.
- NewRocket describes a diverse and inclusive workplace and is an equal opportunity and affirmative action employer.
- Workplace accommodations are available for individuals with disabilities through NewRocket Human Resources.
Tech Stack
Amazon RedshiftAWSAzureDatabricksDockerElasticsearchGitGoogle BigQueryGoogle Cloud PlatformJavaJavaScriptKubernetesMongoDBPostgreSQLPythonSnowflakeSQLTerraformTypeScript
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.