5 hours ago
Remote, United StatesMid Level
Responsibilities
- Partner with client business, data, technology, security, and ServiceNow stakeholders to identify and deliver high-value AI and Data Intelligence use cases.
- Translate requirements into technical designs, prototypes, production implementations, and iterative delivery plans.
- Build pipelines and integrations to ingest, transform, enrich, index, retrieve, and govern structured and unstructured enterprise data.
- Design and optimize RAG, semantic-search, document-processing, vector-storage, hybrid-retrieval, reranking, and source-attribution solutions.
- Build Claude-powered applications, agentic workflows, tool integrations, structured outputs, MCP connections, and human-in-the-loop controls.
- Integrate AI and Data Intelligence capabilities with ServiceNow workflows, knowledge, APIs, data, and user experiences.
- Develop evaluation datasets, test plans, quality processes, logging, tracing, monitoring, and feedback mechanisms.
- Apply access controls, privacy, security, governance, data masking, encryption, output validation, audit logging, and responsible-AI safeguards.
- Investigate production issues, improve reliability and quality, and support version control, release management, LLMOps, and DataOps practices.
- Communicate designs, tradeoffs, risks, findings, and recommendations to technical and non-technical stakeholders while contributing reusable code, accelerators, and playbooks.
Requirements
- At least 3 years of relevant experience in software engineering, AI engineering, data engineering, analytics engineering, cloud engineering, systems integration, or a related technical role.
- Hands-on experience building applications, data pipelines, integrations, APIs, automations, or cloud-based services.
- Strong proficiency in Python; JavaScript/TypeScript, Java, SQL, or similar languages are valuable.
- Experience with structured and unstructured data, relational databases, document repositories, APIs, and cloud storage.
- Experience with SQL, data transformation, data modeling, ETL/ELT, data ingestion, or data integration.
- Exposure to generative AI, LLMs, RAG, embeddings, vector search, semantic search, prompt engineering, AI agents, or LLM APIs.
- Experience with REST APIs, JSON, OAuth, service accounts, and authentication and authorization patterns.
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
- Understanding of Git, code review, testing, debugging, documentation, and agile delivery practices.
- Strong problem-solving, written communication, verbal communication, and client-collaboration skills.
- Ability and willingness to work directly with clients in a consulting and professional-services environment.
- Preferred experience includes Claude, the Anthropic API, Anthropic Console, Claude Code, Anthropic Academy, RAG systems, vector databases, search technologies, LLM application frameworks, agentic AI, MCP, data platforms, governance, ServiceNow, Docker, Kubernetes, Terraform, CI/CD, monitoring, observability, enterprise consulting, and relevant cloud, data, ServiceNow, AI/ML, security, or agile certifications.
Benefits
- The role offers a client-facing consulting environment with travel of up to 25–50% based on client and business needs.
- NewRocket describes an inclusive workplace and is an equal opportunity and affirmative action employer.
- Accommodation requests are supported through hr.us@newrocket.com.
Tech Stack
Amazon RedshiftAWSAzureDatabricksDockerElasticsearchGitGoogle BigQueryGoogle Cloud PlatformJavaJavaScriptKubernetesMongoDBPostgreSQLPythonSnowflakeSQLTerraformTypeScript
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.