WFM - Workforce Software (WFS) - Manager
Ernst and Young29 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Deliver Workforce Software projects through the full lifecycle, from discovery and design through build, testing, and implementation.
- Ensure Workforce Software solutions meet business requirements and serve as a functional or technical lead based on project scope and team capability.
- Collaborate with process specialists and advise delivery teams during discovery, build, and test activities.
- Perform project roles including Engagement Manager, Application Architect, Process and Best Practice Consultant, and Application Consultant.
- Manage client communications, delivery cadence, risks, stakeholder relationships, and client feedback across global locations.
- Contribute to project engagements, client working sessions, knowledge leadership, sales pursuits, and expansion opportunities.
- Coach and counsel team members, define goals, conduct performance reviews, and support ongoing learning and development.
- Lead project workstreams, manage project resources and budgets, and help grow the Workforce Software team strategically.
- Support process improvement, payroll transformation, operational metrics, and governance for third-party payroll delivery.
Requirements
- 12–16 years of professional experience, including 6–8 years of Workforce Software experience.
- Mandatory Workforce Software certifications: PT101 – Workforce Software Fundamentals and PT102 – Workforce Software T&A Configuration Certification.
- Hands-on experience with Workforce Software modules and the Workforce Software Policy Editor.
- Strong functional and technical understanding of Workforce Software business processes and experience with global client projects in a consulting environment.
- Experience managing teams and advising clients on Workforce Software processes and systems.
- Strong analytical, problem-solving, communication, presentation, client management, and cross-cultural collaboration skills.
- Preferred certifications include PT103, PT120, PT125, and PT141.
- Preferred experience creating BRDs, SDDs, global process documentation, work instructions, and control narratives.
- Preferred experience leading Workforce Software workstreams from planning through implementation while managing resources and budgets.
- Preferred exposure to HR transformation, cloud and digital technologies, payroll outsourcing governance, and operational performance metrics.
- Experience with ADP, SAP, Workday, or other global payroll providers and Big 4 consulting experience is advantageous.
- Willingness to travel nationally and internationally for approved client engagements.
Benefits
- Flexible work environment with globally connected teams.
- Professional development through continuous learning, mentorship, leadership opportunities, and skills development.
- Diverse, equitable, and inclusive workplace culture.
- Health and wellness packages, rewards, and learning opportunities.
Tech Stack
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.