Sr Support Engineer 2 - BY TMS, Blueyonder Transportation Management
Blue Yonder19 hours ago
Bengaluru, India or Hyderābād, IndiaSenior / Staff+
Responsibilities
- Support BY TMS customer engagements with global technical and functional teams.
- Gather, understand, and resolve customer-reported functional and technical issues while meeting SLAs.
- Replicate and maintain customer environments and maintain knowledge of customer solutions and customizations.
- Document recurring issues and create knowledge articles.
- Improve customer satisfaction through timely solutions, communication, and follow-up through closure.
- Identify opportunities to automate routine tasks and activities.
- Drive simpler, more robust, and more efficient architectures and designs.
- Represent the product and portfolio, including vision and functional and technical roadmaps, internally and with strategic customers when needed.
- Mentor junior and mid-level support engineers.
Requirements
- Bachelor’s degree, preferably in STEM.
- Minimum 5 to 10 years of experience in application support and implementation.
- Ideally, recent experience supporting BY TMS or SCM applications, including architecture, integration basics, Apache/IIS, and product support.
- Strong experience supporting BY TMS web applications, including WMS understanding, configuration, architecture, and troubleshooting.
- Experience supporting and maintaining enterprise cloud solutions, particularly Azure.
- Experience with microservices-based architecture, cloud-native architecture, distributed microservices, multi-tenant SaaS solutions, cloud scalability, performance, and high availability.
- Experience with ServiceNow, Salesforce, JIRA, AppD, and Splunk.
- Good understanding of secure architectures, secure configuration, and identity management.
- Strong interpersonal, written, verbal communication, learning, customer interaction, and technical problem-solving skills.
Tech Stack
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.