3 months ago
Base Salary
$160k - $190k/yr
Responsibilities
- Translate business outcomes and requirements into secure, governed, explainable ServiceNow AI solutions.
- Identify and qualify client AI use cases, evaluating data readiness, business impact, risk, and human-in-the-loop needs.
- Build and extend Now Assist skills, AI Agents, agentic workflows, prompts, tool definitions, and orchestration logic.
- Develop platform foundations including integrations, Flow Designer and Integration Hub actions, custom agent tools, knowledge and catalog data quality, and AI Search taxonomy.
- Configure and tune Predictive Intelligence, Document and Task Intelligence, Virtual Agent, NLU/Conversational Interfaces, and AI Search relevancy.
- Extend native capabilities through Generative AI Controller, AI Agent Fabric/MCP, and third-party LLM or agent integrations.
- Establish evaluation, regression testing, measurement, drift monitoring, responsible-AI guardrails, and deployment practices.
- Lead AI delivery across an additional ServiceNow product suite and build reusable accelerators for client engagements.
- Conduct client and internal demos, track ServiceNow releases, advise on adoption and licensing, and contribute technical knowledge.
- Mentor junior developers, coordinate daily development work, remove delivery blockers, and facilitate AI training and knowledge sharing.
Requirements
- 6+ years of experience in the ServiceNow domain, including meaningful recent experience building AI-enabled solutions in production.
- Depth with Now Assist, AI Agent Studio, AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent, NLU, AI Control Tower, and Generative AI Controller.
- Fluency in data foundations including Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design.
- Core ServiceNow platform expertise with integrations, Integration Hub, Flow Designer, Service Portal, UI Builder, Workspaces, and imports.
- Advanced JavaScript and Glide API skills, REST integration design and consumption, authentication schemes, data pipelines, testing habits, and version-control discipline.
- Applied AI experience with prompt engineering, retrieval and grounding, tool/function calling, agent decomposition and orchestration, and LLM limitations.
- Ability to define success metrics, test systematically, report results honestly, and apply responsible AI practices involving privacy, access control, auditability, bias, and hallucination risk.
- Proven leadership in at least one ServiceNow product suite beyond core ITSM and Service Portal.
- Strong communication, mentoring, stakeholder education, expectation-setting, and continuous-learning skills.
- ServiceNow certifications such as CSA, CAD, CIS, and AI-related micro-certifications are welcome.
- Familiarity with LLM providers and APIs, vector search, RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside ServiceNow is welcomed.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid company holidays and paid time off.
- Paid parental and caregiver leave.
- Sponsorship of certifications and credentials and support for continued learning.
- Additional benefits are available through AHEAD's benefits program.
- The posting describes OTE as including base salary and applicable target bonus, with the range varying by experience, qualifications, and location.
Tech Stack
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.