Senior AI Solution Architect
ServiceNow15 days ago
Sydney, AustraliaSenior
Responsibilities
- Partner with customers to co-create Intelligent Automation and Generative AI solutions.
- Align opportunity engagement with strategic and enterprise accounts.
- Address business and technical problems using ServiceNow AI products while considering regulations, business drivers, evolving needs, and security.
- Support, drive, and close AI opportunities with sales teams.
- Demonstrate standard and tailored ServiceNow AI-powered solutions to prospects and customers on-site and virtually.
- Scope and deliver proof-of-concept and value engagements.
- Represent AI expertise at user conferences, trade shows, webinars, and other marketing events.
- Create sales assets with sales and marketing leadership to build the ServiceNow AI pipeline.
- Conduct enablement sessions for field Solution Consultants and Account teams.
- Monitor AI industry trends and encourage innovative approaches to customer problems.
Requirements
- 10+ years of experience in pre-sales or consulting with direct customer engagement in enterprise software environments.
- 3+ years of technical experience selling AI models, deep learning models, and large language models, focused on Generative AI.
- Strong presentation skills and the ability to explain AI concepts to technical and non-technical audiences.
- Ability to understand strategic business drivers behind AI and automation technologies.
- Development experience using cloud-based AI platforms.
- Knowledge of NVIDIA LLMs and Microsoft Azure is valued, and Python skills are valued.
- Experience with large relational and NoSQL data stores and data transformation techniques that make data consumable by AI models.
- Certification in a major AI platform, such as Microsoft Azure OpenAI.
- Experience with LLMOps is valued.
- Experience with ServiceNow Predictive Intelligence, Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Experience in a fast-growing software, cloud, or customer-experience technology company is relevant.
- Experience with value-based selling or solution selling.
- Strong understanding of the sales process and ability to act as a trusted advisor to Specialist Sales, account management, and the extended sales organization.
- Ability to travel up to 50% of the time.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work approach.
- Equal opportunity and inclusive workplace with reasonable accommodation support.
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.