1 day ago
Responsibilities
- Lead executive discovery and alignment around strategic planning, portfolio governance, operating rhythms, funding, capacity planning, and reporting.
- Design customer-specific adoption and phased rollout approaches across Jira Align, Focus, Talent, and Rovo.
- Define success measures and guide customers toward measurable improvements in visibility, prioritization, alignment, capacity planning, and decision speed.
- Guide activation, stakeholder alignment, governance, enablement, and handoff to steady-state ownership.
- Coordinate with Customer Success Managers, Services, Solution Architects, Support, Product, and partners to remove adoption blockers.
- Create reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides.
- Translate customer patterns into actionable feedback for product and engineering stakeholders.
- Serve as a trusted advisor on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution.
- Travel up to 15% domestically and internationally for customer and internal meetings.
Requirements
- 7–10+ years of experience in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers in complex SaaS environments.
- Proven ability to lead strategic post-sales engagements without direct managerial authority.
- Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation-office processes, capacity and funding planning, governance, and executive reporting.
- Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce-planning platforms.
- Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, governance models, and operating-model adoption programs.
- Strong executive communication skills and comfort working with C-level leaders, PMO heads, transformation leaders, and platform owners.
- Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies.
- Familiarity with AI-powered work, enterprise knowledge workflows, and Rovo-related strategy execution and decision support.
- Ability to connect product capabilities to business process change and measurable business outcomes.
Benefits
- Remote or office work is available where Atlassian has a legal entity, subject to eligible working rights and time-zone overlap.
- Interviews and onboarding are conducted virtually in a distributed-first environment.
- Health and wellbeing resources.
- Paid volunteer days.
- Additional benefits and perks are available through Atlassian’s benefits program.
Categories
Solutions Engineering
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.