Associate Support Engineer - Salesforce
Mattel, Inc.3 months ago
Hyderābād, IndiaEntry Level / Mid Level
Responsibilities
- Provide hands-on development support for incident resolution, break-fix efforts, and enhancements to the Salesforce TPM and KAM application.
- Analyze and resolve escalated support tickets and production issues for global business teams within SLA requirements.
- Gather and refine requirements with business analysts and global stakeholders for new features and process improvements.
- Participate in estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
- Perform Salesforce updates, patches, configuration changes, performance monitoring, and optimization.
- Troubleshoot data integrity issues and integrations with external ERP, TPM, and analytics systems.
- Document support processes, known issues, and solutions in the knowledge base.
- Apply relevant Salesforce releases and updates to maintain system currency.
Requirements
- Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field.
- 1–2 years of experience in Salesforce administration, support, or architecture, focused on Salesforce Consumer Goods Cloud and Trade Promotion Management.
- Experience supporting TPM/TPP processes including promotion execution, fund management, claim management, and performance evaluation.
- Hands-on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools, including API management and data integration.
- Knowledge of Salesforce data models, security models, and process automation.
- Experience managing support tickets and resolving production issues with cross-functional teams.
- Ability to perform root cause analysis and deliver timely, actionable solutions.
- Ability to review and support Apex-based customizations with the development team.
- Knowledge of declarative automation tools such as Flows, validation rules, and approval processes.
- Salesforce certifications such as Salesforce Certified Administrator, Consumer Goods Cloud Accredited Professional, or Sales Cloud Consultant are preferred.
Benefits
- Flexible work model combining purposeful in-person collaboration with flexibility.
- Inclusive workplace and culture of belonging with equal employment opportunity.
- Workplace culture focused on collaboration, innovation, execution, growth, optimism, and wellbeing.
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