Sr Software Engineer
ServiceNow4 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Design and ship AI-native applications for Field Service Management scheduling, dispatch, and workflow automation.
- Build applications and integrations around agentic behavior and work directly in customer environments in a forward-deployed capacity.
- Author, structure, version, and maintain system instructions, role definitions, tool descriptions, guardrails, and escalation rules.
- Build automated evaluations for non-deterministic behavior, including golden datasets, multi-turn conversation suites, model-as-judge scoring, CI gates, drift detection, adversarial testing, and grounding checks.
- Design conversational experiences that preserve context, confirm consequential actions, and hand off to humans appropriately.
- Monitor production containment, hallucination, prompt injection, and data leakage issues and improve specifications and evaluation sets.
- Collaborate with product, UX, and documentation teams and own the quality of shipped software.
Requirements
- Demonstrated experience building, shipping, and operating production software used by real users.
- Required hands-on experience delivering AI-native application features, authoring agentic instructions and prompts, designing AI-driven workflows, and evaluating non-deterministic behavior.
- Required chat experience; voice or multi-channel experience is strongly preferred.
- Willingness to work directly with customers in a forward-deployed capacity; prior forward-deployed experience is an advantage.
- Strong fundamentals in data structures, algorithms, system design, APIs, data modeling, and testing.
- Experience with agent orchestration, tool and function calling, context assembly, enterprise-data grounding, and management of latency, cost, and failure modes.
- Skill with prompt engineering, structured outputs, citations, graceful failure, guardrails, and measured iteration.
- Working knowledge of prompt injection, data leakage, over-broad tool access, unsafe autonomous action, and least-privilege controls.
- Typically requires 5 years of related experience with a bachelor's degree, 3 years with a master's degree, a PhD without experience, or equivalent work experience.
- Experience with agent runtimes, context engineering, retrieval, memory, evaluation frameworks, instruction-management tooling, LLM tracing, or production transcript analysis is preferred.
- Field Service Management, scheduling, or workforce management experience is valued but not required.
Benefits
- Flexible distributed-work personas may be remote, flexible, or office-based depending on the role and location.
- Regular employee position in the APAC region.
Tech Stack
Categories
AI ApplicationsForward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.