Sr Software Engineer
ServiceNow1 day ago
Hyderābād, IndiaSenior
Responsibilities
- Own end-to-end development across user interfaces, backend services, AI capabilities, enterprise data, and integrations.
- Partner with product managers, designers, and domain experts to identify meaningful customer applications for AI.
- Build LLM-powered applications using RAG, structured outputs, tool calling, and agentic workflows.
- Develop conversational and multimodal web, chat, and voice experiences with attention to usability, latency, context, and reliability.
- Integrate AI capabilities with enterprise APIs, data, workflows, and external systems while enforcing security, privacy, and access controls.
- Design multi-step AI workflows with autonomy, human handoffs, exception handling, and recovery.
- Develop prompts, system instructions, and tool definitions using evaluations and production feedback.
- Build scalable application services with testing, observability, error handling, and performance optimization.
- Prototype rapidly and convert successful experiments into maintainable production software.
- Provide technical leadership, mentor engineers, and establish reusable development patterns.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- Strong track record building and operating production software, including hands-on AI/LLM-powered application development.
- Full-stack experience across user-facing applications, backend services, APIs, and data models.
- Strong fundamentals in system design, distributed systems, testing, and production operations.
- Practical knowledge of prompting, context management, RAG, structured outputs, tool calling, and agent orchestration.
- Experience integrating applications with enterprise data, APIs, workflows, and external systems.
- Understanding of AI application trade-offs involving latency, cost, reliability, hallucination, grounding, security, and data privacy.
- Ability to use evaluations, tracing, and observability to diagnose failures and improve production behavior.
- Strong product judgment and ability to take ambiguous customer problems from concept to production.
- Effective collaboration, communication, technical leadership, and mentoring skills.
- Preferred experience with agentic applications, multi-step autonomous workflows, conversational or multimodal AI, voice, streaming, real-time applications, enterprise workflows, AI coding agents, rapid prototyping, developer productivity tools, forward deployment, and enterprise products.
Benefits
- Flexible work persona within ServiceNow’s distributed work model; employees may be flexible, remote, or required to work in an office depending on role and location.
- Regular employee position in the APAC region.
- ServiceNow provides reasonable accommodations during the application process.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.