3 hours ago
Base Salary
$170k - $260k/yr
Responsibilities
- Lead end-to-end customer deployments from discovery through production launch, including project execution, stakeholder communication, risk management, and delivery.
- Gather customer requirements and translate business goals into scalable AI-powered workflows.
- Design conversational workflows, automation strategies, and deployment architectures.
- Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization.
- Advise executives and operational leaders on opportunities to leverage AI.
- Lead discovery sessions, business process reviews, and strategic planning conversations.
- Build ROI models and business cases to quantify AI automation impact.
- Partner with Sales on pre-sales engagements, solution scoping, and customer presentations.
- Coordinate with Product, Engineering, and Customer Success to unblock deployments and ensure customer success.
- Translate customer feedback into actionable product recommendations.
- Develop repeatable deployment playbooks, best practices, and frameworks for deploying voice AI at scale.
Requirements
- Exceptional communication skills and the ability to build credibility with executives, operators, and technical teams.
- Experience in deployment, implementation, solutions consulting, product management, forward deployed engineering, strategic consulting, or another customer-facing technology role.
- Experience writing requirements, implementation plans, PRDs, or project specifications.
- Experience building business cases, performing ROI analysis, or conducting value-based solution scoping.
- Ability to balance technical implementation details with business outcomes and strategic thinking.
- Ability to manage complex projects with multiple stakeholders and competing priorities.
- Strong product intuition, organization, execution skills, and ownership mentality.
- Comfort navigating technical conversations without being a full-time engineer.
- Interest in AI, LLMs, voice technology, and helping customers adopt emerging technologies.
Benefits
- Cash compensation is $170k-$260k annually, with equity provided.
- Retell AI is based in Redwood City, California, and provides relocation support.
- Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, and F-1 OPT/CPT.
- 100% coverage for medical, dental, and vision insurance.
- $70 per day DoorDash credit for meals and snacks.
- $200 per month wellness reimbursement.
- $300 per month commuter reimbursement.
- $75 per month phone bill reimbursement.
- $50 per month internet reimbursement.
- Employees can choose from three cash-equity balance options.
Categories
Forward Deployed
About Retell AI
Retell AI builds a voice AI agent platform and APIs that let businesses automate inbound and outbound phone calls for sales, support, and operations. It offers cloud SaaS and developer tools to build, test, deploy, and monitor agents that integrate with telephony and CRMs, serving industries such as healthcare, insurance, financial services, and logistics. Founded in 2023 and headquartered in Redwood City, California, it is privately held and backed by Y Combinator.