Sr. AI Engineer, CX
Gametime United4 hours ago
Base Salary
$150k - $220k/yr
Responsibilities
- Identify high-leverage workflow transformations across Fan Ops and Marketplace Ops.
- Design and build production agentic workflows for triage, response drafting, refunds, disputes, seller risk, cancellations, SLA monitoring, and marketplace optimization.
- Integrate internal and external Gametime data systems to support fan experience operations.
- Build accessible tools including UIs, Slack-based interfaces, scheduled agents, and knowledge retrieval systems.
- Coach operations teammates through AI adoption, automation building, and workflow transformation.
- Scale successful tools and automations for reuse across operations teams.
- Own design, deployment, monitoring, iteration, and impact measurement for production systems.
- Evaluate new agentic frameworks, LLM capabilities, and AI tooling and help define AI-embedded engineering practices across Operations.
Requirements
- 4+ years of technical operations or software engineering experience, including at least 1 year building production LLM or agentic systems.
- Experience building and deploying production tools used by non-engineers.
- Ability to translate non-technical stakeholder needs into technical requirements and communicate solutions plainly.
- Demonstrated experience coaching or enabling others to change how they work.
- Preferred experience in customer operations, CX tooling, trust and safety, marketplace operations, ticketing, e-commerce, or two-sided marketplaces.
- Familiarity with support tooling platforms, RAG pipelines, vector databases, and evaluation frameworks.
- Experience with SQL, dbt, and Snowflake sufficient to retrieve operational context independently.
- Prior embedded or cross-functional engineering experience, or consulting, solutions engineering, or client-facing technical experience.
Benefits
- Competitive equity package.
- Flexible PTO.
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Family-forming benefits through Carrot Fertility.
- 401(k) and HSA.
- $1,200 annual Gametime event credits.
- Company off-sites, wellness programs, and tenure recognition.
- United States role with a stated pay range of $150,000–$220,000 USD.
Tech Stack
Categories
About Gametime United
Gametime United builds a mobile-first marketplace for last-minute tickets to sports, music, and theater, serving fans across the U.S. and Canada via iOS, Android, and web. Founded in 2013 and headquartered in San Francisco, it aggregates ticket inventory and earns transaction fees; its platforms support more than 60,000 events across North America with instant mobile delivery replacing printed tickets.