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Intercom

Senior Engineer, Infrastructure Platform

Intercom
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about 3 hours ago
Dublin, Ireland
Senior
H1B Sponsor

Responsibilities

  • Automate manual, repetitive, and unscalable work to enhance R&D efficiency.
  • Plan, design, and execute generational changes to core infrastructure.
  • Own the reliability of core services and engineer permanent solutions to operational events.
  • Dive into application code to resolve customer-facing issues.
  • Abstract shared concerns like security and availability for product engineers.
  • Hold teammates accountable and foster a culture of continuous learning.
  • Lead complex initiatives, owning design, implementation, and operational runbooks.

Requirements

  • Multiple years of experience designing and operating high-scale distributed systems in a cloud environment, preferably AWS.
  • Deep knowledge of modern programming languages and infrastructure-as-code.
  • Expertise in reliability, performance, and failure modes with a focus on uptime.
  • Strong understanding of internal customer needs and pain points.
  • Proven track record of driving complex technical initiatives independently.
  • Excellent communication skills for technical documentation and incident reviews.

Benefits

  • Competitive salary and equity in a fast-growing start-up.
  • Free lunch and a fully stocked kitchen.
  • Regular compensation reviews to reward great work.
  • Pension scheme with a match up to 4%.
  • Comprehensive health and dental insurance for you and your dependents.
  • Flexible paid time off policy.
  • Paid maternity and paternity leave.
  • Cycle-to-Work Scheme with secure bike storage.
  • Standard MacBooks provided, with Windows options for certain roles.

Tech Stack

AWS

Categories

BackendDevOpsFull Stack