1 month ago
Responsibilities
- Lead technical engagement in pre-sales workshops, pitch meetings, and enterprise RFP/RFI processes.
- Own and author technical, security, and architectural responses for enterprise RFPs and RFIs.
- Translate merchant business logic, checkout flows, and developer constraints into tailored solutions using PPRO services.
- Guide merchants through platform migration, modern payment rails, unified APIs, and Merchant of Record solutions.
- Advocate for developers by explaining payload logic, webhook handling, and integration workflows.
- Provide customer-driven technical feedback to Product, Engineering, and Commercial Operations.
- Define integration requirements, test payloads, and assist merchant developers using tools such as Postman.
- Oversee technical testing and initial production transaction flows during go-live and provide launch escalation support.
- Lead technical initiatives supporting adoption of new PPRO products, payment methods, and regional connections.
Requirements
- 5+ years of experience in customer-facing solutions engineering, technical sales, or integration consulting within payments, fintech, or e-commerce.
- Hands-on experience with REST APIs, webhooks, JSON payloads, and API testing tools such as Postman and cURL.
- Deep understanding of global payment infrastructure, cards versus local payment methods, processing flows, authorization mechanics, and Merchant of Record and acquiring models.
- Exceptional presentation and communication skills, including the ability to handle challenging technical questions and technical conflict with senior stakeholders.
- Proven ability to manage and deliver high-quality technical RFP responses under commercial deadlines.
- Working knowledge of JavaScript, Python, PHP, or Java for reviewing code samples or building proof-of-concept integrations is preferred.
- Experience with cross-border e-commerce, regional acquiring rails, platform migrations, or unified API transitions is preferred.
- Additional fluency in languages such as Spanish or Portuguese is a plus.
Benefits
- Hybrid work arrangement with an expectation of three days per week onsite in the Chicago office.
- 30-day holiday allowance and a policy allowing remote work from abroad for up to an additional 30 days per year.
- 700 USD annual professional development budget plus leadership cafés, on-the-job training, and other learning opportunities.
- Medical, dental, vision, disability, life, and travel insurance.
- Health Savings Account and 401k plan.
- Enhanced family leave.
- Gym membership contribution.
- Mental health platform offering therapy, courses, and guided meditations.
- Office located in Chicago’s Civic Opera Building on North Wacker Drive.
Tech Stack
Categories
Solutions Engineering
