4 days ago
Pune, IndiaStaff+
Responsibilities
- Gather requirements for assigned modules and document business-process linkages, dependencies, and required changes.
- Facilitate application solution designs aligned with business requirements and technical standards.
- Review code, resolve technical queries, create replication patterns, and collaborate through the software development lifecycle.
- Perform root-cause analysis and modify software to resolve errors, improve performance, and upgrade interfaces.
- Validate configurations, facilitate application integrations, address deployment dependencies, and prepare user training materials.
- Conduct assessments and operational reviews and develop recommendations, transformation roadmaps, implementation plans, operating models, governance frameworks, and service management practices.
Requirements
- 8+ years of overall experience in enterprise technology, support operations, service management, or digital transformation.
- 3+ years of experience with AI, Generative AI, Copilot, Agentic AI, or intelligent automation solutions.
- Experience designing and implementing AI-powered support solutions in enterprise environments.
- Experience with knowledge management platforms, enterprise search technologies, and support tooling ecosystems.
- Experience conducting assessments, operational reviews, and maturity assessments.
- Mandatory experience with M365 Copilot.
- The posting also states an experience range of 5-8 years.
Categories
About Wipro
Wipro is a global IT services and consulting firm that provides application development, cloud migration, infrastructure management, data/AI, and business process outsourcing for enterprises. It earns revenue through long-term outsourcing, managed services, and project-based consulting across multiple industries. Founded in 1945 and headquartered in Bangalore, India, Wipro is publicly traded (NYSE: WIT; NSE/BSE: WIPRO).