Partner Technology Architect, North Asia
ServiceNow3 days ago
Hong Kong, Hong KongSenior
Responsibilities
- Serve as the primary strategic interface for assigned partners and build relationships with partner executives and practice leaders.
- Lead joint business planning, partner growth strategy, specialization planning, and go-to-market alignment.
- Lead technical discovery sessions, executive briefings, solution demonstrations, proofs of concept, and co-demonstrations.
- Translate ServiceNow platform and AI capabilities into scalable, partner-differentiated solutions at the conceptual and architectural level.
- Champion AI-first solution design involving intelligent workflows, automation, and agent-based use cases.
- Provide technical escalation support and coordinate internal specialist teams for critical partner-led opportunities.
- Connect solution strategy to measurable outcomes such as efficiency, growth, ROI, and time-to-value.
Requirements
- 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles.
- Proven experience leading technical discovery, demonstrations, and partner engagements.
- Direct experience working with partners, system integrators, hyperscalers, or technology alliances.
- Ability to influence senior partner stakeholders at the VP level and connect business strategy with technology solutions.
- Experience shaping or scaling partner practices, offerings, or go-to-market motions.
- Conceptual and architectural understanding of enterprise platforms and workflow-based solutions.
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
- Deep familiarity with at least one industry vertical such as financial services, healthcare, manufacturing, or the public sector.
- Preferred experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
- Preferred background in management consulting, strategy advisory, or partner business development.
- ServiceNow certifications such as CSA, CIS, or architectural certifications are preferred.
- Familiarity with multiple partner routes to market and competitive platforms is preferred.
- Ability to travel up to 50% for partner, customer, and organizational activities.
Benefits
- Regular employee position in the APAC - Asia Pacific region.
- Flexible work persona with distributed-work flexibility subject to role and location eligibility.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.