ServiceNow Solution Architect - US
Jade Global1 year ago
San Jose, CA, USASenior / Staff+
Responsibilities
- Architect end-to-end ServiceNow University solutions supporting AI-powered learning workflows, proactive engagement, and connected experiences.
- Define solution blueprints integrating data, workflows, AI/ML capabilities, and third-party systems.
- Design extensible APIs, integration frameworks, and workflow automation patterns.
- Translate business requirements into technical designs and define architecture for AI-powered learning and simulation modes.
- Ensure platform-wide data consistency, security, compliance, scalability, and performance.
- Lead architectural design reviews, advise on technical trade-offs, and provide guidance to application and implementation teams.
- Collaborate with product managers, platform engineers, and architects to align solutions with enterprise architecture standards and reusable patterns.
- Influence product direction and roadmap decisions through user-centric architectural insights.
Requirements
- 8+ years of experience in enterprise solution architecture, platform engineering, or application design.
- Proven experience architecting customer experience solutions and workflow automation.
- Experience with integration patterns, APIs, and event-driven architectures.
- Familiarity with data platforms, reporting, and analytics in a customer success context.
- Strong understanding of ServiceNow platform architecture or comparable enterprise platforms.
- Strong communication and collaboration skills, including the ability to influence product, engineering, and business stakeholders.
- Preferred: experience with ServiceNow University or other ServiceNow products.
- Preferred: background in SaaS platforms, enterprise digital workflows, or customer service systems.
- Preferred: exposure to AI/ML-powered customer service use cases such as chatbots, recommendations, and intelligent routing.
- Preferred: knowledge of modular solution delivery and API-first design.
- Preferred: experience working in matrixed, global organizations.
Benefits
- This is a US-based role located in San Jose and requires working from the office.
Categories
Solutions Engineering
About Jade Global
Jade Global provides IT consulting, systems integration, and managed services for enterprises, covering cloud transformation, ERP/CRM modernization, data and analytics, integration, and automation. It implements and supports platforms from Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, and Boomi. Privately held and founded in 2003, the company is headquartered in San Jose, California and serves customers across North America, Europe, and APAC.