Forward Deployed Engineer - LatAm Market
Aircall.io, Inc.5 hours ago
Mexico City, MexicoEntry Level / Mid Level
Responsibilities
- Lead customer discovery and design sessions to identify automation opportunities and define solution architectures.
- Design, build, and deploy low-code integrations using orchestration platforms, CRM automation tools, and API connectors.
- Configure and optimize the AI Agent, including intents, prompts, actions, guardrails, evaluations, monitoring, and performance metrics.
- Manage cross-functional deployments by defining timelines, aligning stakeholders, and ensuring delivery on time and within scope.
- Create reusable templates, playbooks, reference architectures, and other frameworks for scalable deployments.
- Train peers, run workshops, and document best practices to improve team technical capabilities.
- Run targeted outbound campaigns within the existing customer base and collaborate with GTM leadership on pipeline, forecasting, and performance routines.
- Own regional top-line targets for assigned products and act as an internal product owner within the GTM function.
- Partner with Product, Product Marketing, Engineering, system integrators, and channel partners on roadmap input, enablement, and product education.
- Track AI and customer experience industry trends and feed customer insights into product and go-to-market strategy.
Requirements
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Client-facing experience is required.
- Strong command of APIs, webhooks, data structures, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, or Salesforce automation.
- Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success.
- Excellent communication and stakeholder management skills across technical and business audiences.
- Experience with telephony, voice, or contact center systems such as SIP or WebRTC is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Exposure to JavaScript or Python for light customization and debugging is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace spanning more than 45 nationalities.
Tech Stack
Categories
Forward Deployed