4 days ago
Prague, CzechiaSenior
Responsibilities
- Lead hands-on ServiceNow development, configuration, administration, and technical design for a new instance supporting EU customers.
- Deliver secure, scalable customer-service and IT workflows across CSM and ITSM capabilities.
- Integrate ServiceNow with external systems and perform data imports using REST and SOAP.
- Help shape and implement AI and intelligent automation capabilities on the ServiceNow platform.
- Lead technical workstreams and collaborate with architects, product owners, integration, QA, security, and support teams.
- Support platform governance, access controls, scoped applications, update sets, source control, and regional data and workload separation.
Requirements
- At least 5 years of hands-on ServiceNow development and administration experience delivering complex enterprise solutions.
- Advanced skills in JavaScript, Glide API, Flow Designer, and the ServiceNow data model.
- Strong CSM and/or ITSM experience covering Case, Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Experience with REST/SOAP integrations and data imports.
- Working knowledge of AI and automation concepts, including LLMs and prompts, and the risks and limitations of generative AI.
- Understanding of roles, ACLs, scoped apps, update sets/source control, and platform governance.
- Fluent English and ability to work independently, lead technical workstreams, troubleshoot, and collaborate across distributed international teams.
- Agile/Scrum experience.
- Preferred: ServiceNow CSA and CAD certifications, an Implementation Specialist credential, Now Assist implementation experience, Virtual Agent, Predictive Intelligence, AI Search, or AI Agents experience.
- Preferred: experience setting up a new instance, major rollouts, regional data separation, CMDB, Discovery, ATF, Performance Analytics, portals, and SSO integrations.
- Preferred: awareness of EU data protection, data sovereignty, security, and operational-resilience requirements.
Tech Stack
JavaScriptSOAP
Categories
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Here are some key insights: • 60,000+ customers • 100+ offices • 1,700+ support experts • 2,000+ partners • 17,000+ employees • 175+ countries where customers are located • 15,000+ cloud customers • 40+ countries with Infor offices