IAM Operations Engineer

about 4 hours ago

Santa Clara, CA, USA

Mid Level / Senior

H1B Sponsor

Base Salary

$176k - $265k/yr

Responsibilities

Manage IAM service performance by defining, tracking, and analyzing operational KPIs, SLAs, and SLOs.
Administer and support enterprise IAM platforms including IdP, PAM, IGA, and PKI systems.
Perform day-to-day IAM operational activities while contributing to the strategic IAM roadmap.
Provide advanced technical support and serve as an escalation point for IAM-related issues.
Own the lifecycle management of IAM services including maintenance, upgrades, and monitoring.
Partner with business stakeholders to adapt IAM controls and policies.
Develop and maintain documentation, operational procedures, and runbooks.
Deliver new IAM services and features in support of evolving business and security requirements.
Oversee access reviews, RBAC implementations, and identity lifecycle management processes.
Identify and implement automation opportunities to improve efficiency and security.
Lead problem management efforts by conducting root cause analysis and resolving recurring issues.
Participate in a scheduled on-call rotation to provide 24/7 support for production systems.

3–5+ years of experience supporting enterprise IAM platforms.
Proven ability to define, govern, and report on SLAs, SLOs, OLAs, and KPIs.
Familiarity with leading incident and problem management efforts.
Experience participating in structured change governance processes.
Hands-on experience with observability, logging, and monitoring tools.
Strong understanding of identity lifecycle management, RBAC, and access governance principles.
Nice to have experience in Infrastructure as Code and automated configuration management.
Technical experience with scripting and automation to improve operational efficiency.
Experience driving service reviews, performance reporting, and stakeholder communications.
Strong documentation and governance experience.

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