2 months ago
Paris, FranceSenior
Responsibilities
- Own and improve the company-wide on-call experience by establishing best practices and building supporting platforms.
- Define incident response practices and design and implement software that streamlines incident management.
- Collaborate with product teams to improve incident response across Datadog.
- Contribute to post-mortems, identify opportunities to reduce friction, and improve organizational learning.
- Facilitate incident reviews focused on learning and blamelessness.
- Provide technical leadership and day-to-day coaching through design reviews, problem-solving, and operational excellence practices.
- Train new and existing on-callers in incident and post-mortem processes.
- Lead cross-functional engineering initiatives to improve reliability and operational excellence.
Requirements
- At least 5 years of experience building software that solves real user problems.
- Experience designing features and collaborating on code and technical design reviews.
- Experience building or operating distributed systems, with familiarity with Kubernetes and complex failure modes.
- Ability to independently own ambiguous technical problems from design through delivery while balancing engineering quality and pragmatic execution.
- Experience analyzing incidents, identifying systemic risks, and driving improvements based on operational learnings.
- Experience participating in on-call rotations and improving incident response processes.
- Incident commander or incident coordinator experience is a plus.
- English communication, collaboration, and relationship-building skills.
- Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without organizational authority.
- Relevant backgrounds may include software engineering, site reliability engineering, production engineering, infrastructure, or incident-response-focused roles.
Benefits
- Hybrid workplace arrangement.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Intradepartmental mentor and buddy program.
- Inclusive company culture and access to Community Guilds.
- Access to Inclusion Talks and internal panel discussions.
- Free global mental health benefits for employees and dependents age 6+.
- Competitive global benefits, varying by country and employment type.
Tech Stack
Categories
Site Reliability
About Datadog
Datadog builds a SaaS observability and security platform that monitors infrastructure, applications, logs, and services for engineering and DevOps teams. Its products include infrastructure monitoring, APM, log management, real user monitoring, and cloud security, sold via subscriptions and used across cloud-native and hybrid environments. Founded in 2010 and headquartered in New York City, Datadog is a public company trading on NASDAQ under the ticker DDOG.