Senior Customer AI Engineer
Bluefish AIResponsibilities
- Serve as the primary technical contact for assigned customer accounts, supporting integrations, configurations, and advanced technical questions.
- Support RFP and RFI responses by expanding technical sections and improving internal processes.
- Guide customer integrations involving APIs, data feeds, product catalogs, and other platform dependencies.
- Design and support custom dashboards, data exports, and bespoke workflows.
- Partner with customers on optimization measurement, automation, and performance validation.
- Collaborate with product, engineering, sales, and customer success to communicate feedback and inform roadmap priorities.
- Identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.
Requirements
- At least 5 years of experience in a Technical Account Manager, Solutions Engineer, Customer Engineer, or similar client-facing technical role.
- Strong hands-on experience with APIs, data feeds, and system integrations.
- Solid AI and AI/ML proficiency, with the ability to explain complex technical concepts to non-technical stakeholders.
- Working knowledge of databases, data management, and analytics concepts.
- Experience driving value and adoption in Fortune 500 or global enterprise accounts.
- Ability to operate in ambiguous, fast-paced startup environments and build or improve processes as the company scales.
- Exceptional written, verbal, and visual communication skills with stakeholders at all levels.
- Consultative, customer-first mindset with a track record of delivering outcomes.
- Ability to collaborate cross-functionally and learn new tools, processes, or technologies.
Benefits
- Globally distributed work environment with business operations in New York City and engineering in Berlin.
- Opportunity to join a fast-moving startup building AI marketing technology.
- Immediate ownership and impact with significant career growth potential.
- Work alongside an experienced team and tackle challenging, abstract problems.
Categories
About Bluefish AI
Bluefish is the Agentic Marketing Platform (AMP) that Fortune 500 brands rely on to win the AI-driven internet. Since launching in 2024, Bluefish has become the definitive category leader for enterprise brands — serving over 100 enterprise accounts across 15+ verticals, processing millions of brand-relevant prompts daily, and delivering measurable performance improvements for the world's most valuable brands. The platform delivers an end-to-end system to understand, influence, and measure brand performance across the agentic internet including ChatGPT, Google AI Overviews, Claude, Perplexity, and Amazon Rufus. Enterprise marketing leaders have always known how to build. Bluefish gives them the foundation to build for the agentic future. Learn more at www.bluefishai.com.