5 days ago
Remote, United StatesMid Level
Base Salary
$160k - $185k/yr
Responsibilities
- Own technical discovery for prospective enterprise and strategic merchants, including understanding their technology stacks, checkout flows, and constraints.
- Lead product demonstrations and technical presentations for merchant engineering and business stakeholders.
- Design integration solutions using Sezzle APIs, SDKs, platform plugins, and custom commerce builds.
- Write technical proposals and complete RFP and security questionnaire responses.
- Guide merchant mobile app integrations, including SDK implementation, in-app checkout, and native versus webview handoff.
- Validate sandbox and production integrations, including checkout flows, widgets, messaging, redirects, handoffs, and settlement.
- Troubleshoot live integration issues with Support and Engineering and communicate the technical resolution to merchants.
- Translate recurring merchant needs into product feedback and advocate for fixes that unblock revenue.
- Build and maintain integration documentation, runbooks, and internal enablement materials.
- Serve as a trusted technical advisor after launch and identify optimization opportunities.
Requirements
- At least 4 years of experience in a customer-facing technical role such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.
- Experience with mobile SDK integrations on iOS and Android, including guiding mobile developers and debugging implementation issues.
- Experience supporting enterprise merchants through complex, multi-stakeholder integrations with custom commerce stacks.
- Hands-on experience with REST APIs, webhooks, and critical evaluation of API documentation.
- Working knowledge of HTML, CSS, and JavaScript.
- Familiarity with at least one major e-commerce platform, including Shopify, BigCommerce, Magento, WooCommerce, or Wix.
- Understanding of e-commerce workflows including carts, checkout, authorization and capture, refunds, shipping, and product management.
- Ability to explain technical concepts to non-technical audiences and business context to engineers.
- Strong written communication and experience producing technical documentation and proposals.
- Ability to manage multiple merchant integrations in a fast-moving environment.
- Ability to read at least one programming language well enough to debug a merchant implementation.
- Demonstrated ability to use AI tools for research, documentation, problem-solving, and workflow automation.
- Preferred experience at a payments company, PSP, or BNPL provider.
- Preferred familiarity with payment gateway architecture and alternative payment methods at checkout.
- Preferred experience with in-store or omnichannel payment integrations.
- Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience.
Benefits
- Unlimited PTO, volunteer hours, and sabbatical.
- Life, short-term disability, long-term disability, medical, dental, and vision insurance.
- Highly discounted LifeTime gym membership.
- 401(k) with match.
- Collaborative coworkers and the opportunity to join a fast-growing fintech.
- Full-time role; the posting is marked remote.
Tech Stack
Categories
Solutions Engineering
