1 day ago
Responsibilities
- Translate client business objectives into scalable Qualtrics solutions, data architectures, survey designs, workflows, and integrations.
- Lead enterprise SaaS implementations and configure Qualtrics surveys, dashboards, distributions, automations, and embedded data logic.
- Build integrations between Qualtrics and systems such as Salesforce, SAP, Slack, CRM, HRIS tools, and data warehouses using APIs and web services.
- Write custom JavaScript or Python scripts for survey customization and automation.
- Gather requirements, present technical solutions, educate clients, and manage stakeholder relationships across multiple projects.
- Test and validate survey logic, data flows, and integrations; troubleshoot platform issues and optimize performance.
- Evaluate solution feasibility against budget, timeline, and technical constraints, identifying risks and mitigations.
- Train clients and internal teams and create documentation, architecture diagrams, and configuration guides.
- Own the end-to-end customer experience and advocate for customer success.
Requirements
- 10+ years of experience leading complex technical programs, ideally in a services company or SaaS environment.
- BA/BS in Experience Design, Engineering, Information Systems, or equivalent experience preferred.
- Experience with Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM preferred.
- Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python.
- Experience setting up automated Qualtrics workflows and integrating enterprise data sources and systems.
- Familiarity with AEP, Salesforce, event-trigger automation, Tableau, or Power BI.
- Experience with Qualtrics or similar survey platforms in enterprise implementations.
- Strong communication, strategic thinking, project management, client relationship, and technical consulting skills.
Benefits
- Three-month temporary contract with potential extension or conversion to a permanent role.
- Remote work arrangement, with the East Coast preferred but not required.
- Temporary employees are eligible for paid holidays according to Dentsu policy and safe and sick time.
- Full-time position; not eligible for other benefits or compensation.
Tech Stack
Categories
Solutions Engineering
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.