5 days ago
Mexico City, MexicoMid Level
Responsibilities
- Troubleshoot, debug, reproduce, and resolve complex technical issues directly with customers.
- Partner with developers to identify defects and product improvement opportunities.
- Participate in incident management and root cause analysis for critical issues.
- Test new features and develop tools to improve product serviceability, deployment scalability, and auto-support infrastructure.
- Analyze the existing customer base to reduce risks across the install base.
- Recommend product changes based on customer and partner implementation feedback.
- Collaborate with VMware, Citrix, Microsoft, AWS, and other technology partners to resolve issues and improve the ecosystem.
- Maintain internal and external knowledge bases and support continuous improvement.
- Provide scheduled and as-needed weekday and off-hours support on a rotational basis.
Requirements
- At least 4 years of relevant work experience.
- Professional troubleshooting expertise in at least two of virtualization, networking, Linux systems, DevOps, cloud, or enterprise storage.
- Excellent written and verbal communication skills for collaboration with geographically distributed teams.
- Strong analytical and problem-solving skills.
- Customer-focused approach and ability to collaborate effectively across teams.
- Fluent English proficiency.
- A degree in Engineering or Computer Science is preferred.
Benefits
- Hybrid work arrangement, generally requiring at least 3 days per week in the office, with potentially greater in-office requirements depending on the role or team.
- Scheduled and as-needed off-hours support is provided through a rotational arrangement.
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.