Staff Software Engineer - Infrastructure,Kubernetes
ServiceNow1 day ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, build, and own backend services for distributed telemetry data streaming and processing.
- Build and maintain Kafka-based pipelines and pipeline components feeding ClickHouse.
- Own ClickHouse data modeling, query performance, partitioning, sort keys, materialized views, retention, and cost optimization.
- Deploy, scale, and operate services in production Kubernetes environments using Helm and repeatable CI/CD pipelines.
- Own observability through metrics, logs, tracing, and customer-impact-focused alerting.
- Independently debug production incidents, participate in on-call, conduct root-cause analysis, and operate against service level objectives.
- Build backend services and APIs, including API contracts, data models, and schema migrations.
- Contribute to analytics front ends, dashboards, funnels, exploration tools, and web or mobile capture SDKs.
- Lead complex multi-service designs across team boundaries, drive decisions to closure, and write design documents and postmortems.
- Improve code reviews, testing strategy, automation coverage, and mentor engineers.
- Apply AI coding assistance, integrate LLM APIs and agent interfaces, and design safeguards for non-deterministic AI components.
Requirements
- At least 8 years of backend software engineering experience.
- At least 4 years designing and operating distributed systems.
- At least 3 years using Kubernetes in production, including Helm and CI/CD.
- At least 3 years working with Kafka or equivalent streaming and data pipelines.
- At least 3 years of on-call and production ownership experience.
- Bachelor’s degree in computer science, software engineering, or a closely related technical field; a master’s degree may offset up to one year of experience, and equivalent practical experience may be considered.
- Production-scale backend development experience in Java, Python, Go, or equivalent.
- Hands-on experience building distributed systems for data streaming, processing, and storage.
- Strong SQL skills and experience with columnar or analytical data stores, query optimization, and physical data modeling.
- Demonstrated depth in incident response and customer escalations.
- Front-end capability with JavaScript or TypeScript and React or Angular.
- Preferred experience with ClickHouse or another OLAP or columnar store, observability tooling, product analytics or telemetry platforms, Flink or Spark, and client-side instrumentation.
- Working knowledge of LLM APIs, RAG pipelines, embedding stores, agent frameworks, AI-assisted debugging, data privacy for prompts, and AI feature evaluation; Model Context Protocol familiarity is a plus.
Benefits
- Flexible work persona with flexible, remote, or required-in-office arrangements determined by role and location.
- Regular employee position in the APAC region.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Tech Stack
AngularApache FlinkApache KafkaApache SparkClickHouseGoHelmJavaJavaScriptKubernetesPythonReactSQLTypeScript
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.