Senior Software Engineer - Problem Management Automation and Analytics (On-site)
Truist Financial Corporation3 days ago
Atlanta, GA, USA +2 moreSenior
Responsibilities
- Design and deliver scalable software, automation, analytics, reporting, integrations, and AI-assisted capabilities for Problem Management.
- Automate reactive and proactive procedures, eliminate operational toil, improve data quality, and reduce cycle times.
- Build ServiceNow workflows, dashboards, reporting, data products, and integrations with enterprise technology platforms.
- Develop secure, reusable, governed, auditable, supportable, and production-ready solutions.
- Design REST API, webhook, asynchronous, event-driven, and scalable backend solutions.
- Lead complex technical initiatives, coordinate and delegate technical work, and ensure high-quality outcomes.
- Troubleshoot complex technical issues and improve software performance, reliability, and scalability.
- Provide technical guidance, coaching, training, design reviews, and knowledge sharing to other engineers.
- Evaluate emerging technologies, build prototypes, and contribute to long-term technical goals and roadmaps.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent education, training, and work-related training.
- At least 7 years of professional software development experience.
- Deep knowledge of multiple programming languages, software architecture, design principles, software development lifecycle, testing, deployment, and security practices.
- Strong professional experience developing production-grade software with Python, Java, or TypeScript.
- Hands-on experience with REST APIs, webhooks, asynchronous processes, event-driven services, and scalable backend systems.
- Experience designing secure cloud-native solutions using AWS or comparable enterprise cloud platforms.
- Experience with ServiceNow APIs, reporting, dashboards, workflow integration, data models, and enterprise ITSM development.
- Experience automating procedures, operational workflows, data collection, validation, routing, reconciliation, reporting, or control activities.
- Experience with Git, automated testing, code review, security scanning, release controls, monitoring, and production support.
- Experience building dashboards, analytical applications, data visualizations, or decision-support tools from operational data.
- Working knowledge of Problem Management, Incident Management, Major Incident Management, Event Management, root cause analysis, corrective actions, or operational controls.
- Experience developing analytical methods to identify patterns, recurring conditions, causal relationships, risk concentrations, and systemic improvement opportunities.
- Familiarity with observability and operational platforms such as Splunk, Dynatrace, or xMatters.
- Ability to work across Problem Management, Incident Management, Event Management, architecture, data, platform, and operational teams.
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan for eligible employees.
- At least 10 days of first-year vacation, 10 sick days, and paid holidays, prorated as applicable.
- Potential eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan depending on position and division.
- Regular, non-temporary position with benefits eligibility generally available to employees working 20 or more hours per week.
- On-site work is required five days per week; the role is not remote.
About Truist Financial Corporation
Truist Financial Corporation provides consumer, small‑business, and commercial banking, plus capital markets, payments, mortgage, and wealth management services across the U.S. It earns interest and fee income from deposits, lending, investment banking, and advisory services delivered through Truist Bank and affiliates. The company was formed in 2019 by the merger of BB&T and SunTrust Banks and is headquartered in Charlotte, North Carolina; it is publicly traded on the NYSE (ticker: TFC).