Principal Forward Deployed Engineer, Italian Speaking
InformaticaResponsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build and maintain agent performance dashboards and customer KPI reporting.
- Develop proofs of concept and MVPs and determine which technical decisions require durable implementation.
- Create reusable frameworks, playbooks, assets, and internal tooling from customer delivery experience.
- Mentor engineers through code reviews, pair sessions, and shared implementation work.
- Provide technical leadership on at-risk or strategically important deployments.
- Share customer insights and edge cases with Product and Engineering to influence the Agentforce roadmap.
- Partner with Deployment Strategists to translate customer business challenges into deployable agentic solutions.
- Travel to customer sites as needed to support client success.
Requirements
- 8+ years of software engineering and technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Experience integrating LLMs into production, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including proficiency with Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable assets such as frameworks, playbooks, or internal tooling.
- Clear and credible communication with engineers, customer architects, and executive stakeholders.
- Ability to experiment with evolving AI and data tools, models, and frameworks.
- Ability to travel to customer sites as needed.
- Business-level proficiency in Italian and English.
- Computer Science degree or related degree.
- Preferred: Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect.
- Preferred: familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks.
- Preferred: experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers.
- Preferred: experience influencing enterprise software product roadmaps through field engineering insight.
- Preferred: open-source contributions, published technical writing, or conference presentations.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The position may include additional benefits and an incentive component tailored by grade level.
- Travel to customer sites may be required as needed.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com