18 hours ago
Responsibilities
- Own complex technical escalations from intake through resolution, including investigation, impact assessment, routing, documentation, communication, and follow-up.
- Identify recurring patterns and potential incidents, assess blast radius, track affected customers, and provide evidence and recommendations to Product Incident Response.
- Support incidents affecting federal agencies through technical updates, impact assessments, agency notifications, root cause analyses, lessons learned, and corrective actions.
- Keep commercial and FedRAMP/IL4 environments aligned while meeting compliance and data-separation requirements.
- Own troubleshooting documentation, runbooks, escalation processes, severity criteria, field enablement, and operational metrics.
- Build compliant AI-assisted tools and automation for escalation intake, investigation, classification, routing, correlation, summarization, and trend detection.
- Build monitoring and scheduled checks to identify degradation and silent failures before customer reports.
- Perform tenant provisioning, licensing and entitlement management, access changes, and configuration updates with complete audit trails.
Requirements
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Five years of experience in technical escalations, production support, SRE, incident response, or a similar technical role.
- Hands-on experience troubleshooting cloud infrastructure, APIs, networking, authentication, data pipelines, and distributed systems using logs, traces, and other diagnostic data.
- Experience designing and building operational tools or systems using scripting, APIs, automation, and AI-assisted workflows.
- Strong ownership, technical judgment, complex problem-solving, and written and verbal communication skills.
- Preferred experience with cloud security products or cybersecurity.
- Preferred familiarity with incident management, including severity assessment, blast-radius analysis, mitigation, recovery validation, and post-incident reviews.
- Preferred experience building AI-based tools for investigation, triage, routing, summarization, or trend detection.
- Preferred experience with FedRAMP, DoD IL4, or another regulated government environment, including authorization boundaries, continuous monitoring, and controlled data handling.
Categories
Site Reliability
About Wiz, Inc.
Wiz builds a cloud security platform (often described as CNAPP) for enterprises that maps risks across code, cloud infrastructure, identities, and runtime to prioritize remediation. It provides agentless scanning and graph-based context across AWS, Azure, GCP, and Kubernetes, sold as subscription SaaS. Founded in 2020 and headquartered in New York, the company focuses on securing complex multi-cloud environments for global enterprises.