1 day ago
Base Salary
$168k - $245k/yr
Responsibilities
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools to accelerate customer success.
- Lead technical workshops and architecture discussions.
- Troubleshoot complex production issues across multiple technology layers.
- Collaborate with Product and Engineering teams to communicate customer feedback and influence product enhancements.
- Create documentation, reusable best practices, and technical assets for future deployments.
Requirements
- Bachelor’s degree in Computer Science or a related technical field with 6+ years of relevant experience, or equivalent practical experience.
- Production-grade software engineering experience.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Experience with AI tools such as Claude Code, Codex, or Cursor.
- Experience with AI, Machine Learning, or developer platforms.
- Programming experience with languages such as Python or Java.
- Strong troubleshooting and problem-solving skills across multiple technology layers.
- Preferred: experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Preferred: experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Preferred: experience building customer-facing technical solutions or integrations.
- Preferred: experience creating reusable developer tools, frameworks, or open-source contributions.
- Preferred: consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Excellent communication skills and comfort working directly with enterprise customers and in ambiguous environments.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with Cisco matching contributions.
- Paid parental leave, short- and long-term disability coverage, and basic life insurance.
- Potential eligibility for Cisco restricted stock unit grants.
- Paid holidays, birthday leave, year-end holiday shutdown, wellness days, vacation, and sick time.
- Additional paid time away for critical family or emergency issues.
- Up to 10 paid volunteer days per year.
- Annual bonuses may be available for non-sales roles.
- U.S. and Canada position with location-specific salary ranges and benefits subject to plan eligibility and company policies.
Tech Stack
Categories
Forward Deployed
About Cisco
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.