Senior AI Agent Engineer | Moveworks - Federal
ServiceNow2 days ago
Base Salary
$143k - $243k/yr
Responsibilities
- Own the full delivery lifecycle of AI-agent workflows, including vision, solution design, architecture, building, tuning, and launch.
- Architect and implement custom AI solutions for federal civilian, defense, and intelligence community customers.
- Integrate the Moveworks platform with ITSM, HRIS, identity, knowledge sources, and other enterprise systems.
- Design performant and compliant solutions for federal security, data-handling, procurement, ATO, and agency governance requirements.
- Partner with Product and Engineering on launches and synthesize customer feedback, compliance needs, and technical gaps.
- Advise federal customers and upskill agency teams so they can operate the product independently.
- Lead projects, coordinate team members and stakeholders, and generalize successful solutions into reusable templates.
Requirements
- U.S. citizenship and eligibility to obtain and maintain a federal security clearance are required; Public Trust is the minimum and Secret or higher is preferred depending on assignment.
- At least 5 years of experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.
- Experience designing, building, and launching full-stack workflows and automations using REST APIs, iPaaS tools, cloud functions, or scripting languages.
- Strong understanding of API-based systems integration and LLM-based systems design, including prompt engineering, context engineering, and data modeling.
- Ability to work across business and technical domains, learn quickly, operate independently, and solve ambiguous cross-functional problems.
- Experience leading projects and coordinating team members across departments and external stakeholders.
- Preferred experience serving U.S. federal or public-sector customers and familiarity with FedRAMP, DoD IL4/IL5, ATO processes, and FISMA compliance.
- Preferred active Secret, Top Secret, or TS/SCI clearance and familiarity with ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.
- Willingness and ability to travel up to 25% of the time.
- Successful completion of ServiceNow's USFedPASS background screening, including credit, criminal/misdemeanor, and drug-test checks.
Benefits
- Base pay is listed at $143,200-$243,400, with equity when applicable, variable/incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role has a flexible or remote work persona within the distributed work model.
- Regular employee position supporting U.S. federal customers.
- Employment is contingent on passing required screening and obtaining any required export-control approval.
Tech Stack
Categories
Forward Deployed
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.