2 months ago
Base Salary
$128k - $204k/yr
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, build, test, deploy, and optimize AI agents, workflows, automations, integrations, and data pipelines using Axon’s platform.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Drive hands-on user adoption, measure usage and workflow impact, and iterate until solutions are effective in production.
- Apply CJIS, evidence integrity, privacy, and security guardrails to every build.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, define success metrics and baselines, and lead QBRs, mission reviews, and strategic planning.
- Build relationships with agency leadership and operational stakeholders, including command staff and operators.
- Capture customer insights and workflow patterns for Product and Engineering roadmap decisions.
- Turn successful one-off builds into reusable playbooks and operational frameworks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain consistent onsite presence of approximately 3–4 days per week and support Sales-to-Post-Sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products and writing integration logic.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work in Baltimore approximately 3–4 days per week.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.