2 months ago
Base Salary
$197k - $246k/yr
Responsibilities
- Partner with customer engineering teams as a trusted technical peer and lead technical discovery and solutioning.
- Own end-to-end technical integrations and deployments from scoping and architecture through go-live and optimization.
- Configure and customize the voice AI platform for restaurant menus, ordering flows, POS integrations, and operational edge cases.
- Monitor, troubleshoot, and resolve technical issues in live deployments, serving as an escalation point when needed.
- Build deployment tools, playbooks, reference architectures, and reusable building blocks.
- Translate deployment challenges and customer feedback into actionable product and engineering requirements.
Requirements
- Excellent software engineering skills with hands-on experience writing code, reading logs, and shipping fixes.
- Comfort working across APIs, SDKs, webhooks, cloud infrastructure, and customer technology stacks.
- Ability to build credibility with technical and non-technical customer stakeholders and communicate calmly under pressure.
- Strong ownership, urgency, adaptability, and effectiveness in ambiguous environments.
- Comfort using AI coding tools and experimenting with advanced AI capabilities.
- Preferred experience with voice AI, speech-to-text, NLP, or conversational AI systems.
- Preferred experience in an early-stage or founder-led startup environment.
- Preferred experience embedded within a large enterprise customer product deployment.
Benefits
- The role is based in New York City or San Francisco.
- Occasional travel is required for customer meetings, sales engagements, and key onsite interactions.
Categories
Forward Deployed
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.