4 days ago
London, United KingdomSenior
Responsibilities
- Understand the product and customer use cases to support business outcomes.
- Analyze complex issues and deliver technical code-level solutions.
- Collaborate with development teams to track bugs and recommend improvements.
- Support go-live activities, including workflow updates, UI changes, report creation, database scripting, and integration configuration.
- Respond to customer enhancement requests and deliver hotfixes, patches, and upgrade support.
- Create and maintain internal and external knowledge-base articles.
- Improve CRM processes and participate in an on-call rotation for critical customer needs.
Requirements
- Experience in application development, technical support, or sustaining engineering.
- Strong development and troubleshooting skills with C#, ASP.NET, MVC, SQL, stored procedures, and JavaScript.
- Exposure to Azure and cloud computing is preferred.
- Familiarity with customer support tools and processes.
- Familiarity with AI-enabled support solutions, troubleshooting tools, and automation technologies is preferred.
- Strong written and verbal communication skills and the ability to understand customer pain points and design effective solutions.
- Eligibility for SC clearance and possession of a British passport.
Benefits
- Hybrid work in Central London near Liverpool Street Station with a minimum of two office days per week.
- Customer onsite visits are required depending on customer sensitivity and project phase.
- Participation in an on-call rotation is expected.
Tech Stack
Categories
About Icertis
Icertis is the AI-native contract intelligence company that turns enterprise strategy into faster execution at scale. Powered by Vera, the Icertis platform delivers an enterprise–wide contract intelligence layer that understands business and industry context – connecting agreements, data, and systems to drive the future of autonomous contracting.