1 day ago
Noida, India or Bengaluru, IndiaMid Level / Senior
Responsibilities
- Develop, configure, and customize BMC Remedy AR System and BMC/Helix ITSM modules.
- Manage foundation data and configure ITSM components end to end.
- Administer Remedy Server and Mid-Tier components, including AR Server, Approval Server, Email Engine, Reporting, and Audit Logging.
- Perform installations, upgrades, feature design, development, and data loads for BMC Remedy/Helix applications.
- Build and maintain third-party and B2B integrations and lead enterprise migrations and ITSM platform consolidation.
- Provide technical support across the Remedy Suite, including ADDM, BCM, CMDB, and Asset Management.
- Manage Change Management approvals, assignments, notifications, service-level management, and the end-to-end configuration-management lifecycle.
- Perform bug fixes, workflow enhancements, and troubleshooting at workflow and database levels.
- Translate business requirements into application designs and maintain design specifications and architectural diagrams.
- Support all stages of the software development lifecycle.
Requirements
- 2–7 years of hands-on development experience with BMC Remedy AR System and BMC/Helix ITSM applications.
- Proficiency in SQL and PL/SQL.
- Strong understanding of third-party and B2B integration architecture with Remedy.
- Experience with enterprise migrations and consolidation of ITSM platforms.
- Ability to create and maintain architectural diagrams, design specifications, and process documentation.
- Strong stakeholder management and communication skills.
- End-to-end architecture visibility and understanding of application, integration, and infrastructure dependencies.
- Demonstrated ownership and accountability in delivering solutions and resolving issues.
- Academic credentials, if provided, must be from recognized and accredited institutions and are subject to verification.
Benefits
- Opportunity to work at Ericsson on challenging enterprise technology solutions.
- Inclusive and diverse work environment with equal-opportunity employment.
- Work location: Bangalore, India.
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.