3 days ago
Pune, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI to address business challenges and automate processes.
- Organize deployment of AI workflows and architectures across diverse technology platforms and integrate them into enterprise ecosystems.
- Troubleshoot and resolve application incidents across multiple components of critical business systems.
- Perform proactive monitoring and maintenance to support application reliability and performance.
- Manage incident management and service request fulfillment processes.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Work independently as a subject-matter expert and contribute to team discussions and problem solving.
Requirements
- At least 5 years of overall experience is required.
- At least 3 years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management is required.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks is required.
- Experience with incident management and service request fulfillment processes is required.
- Familiarity with the ITIL framework is required.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills are required.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.