Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI to address business challenges, automate processes, and integrate intelligent insights into enterprise workflows.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design enterprise solutions and integrate them with existing technology ecosystems and multi-provider AI platforms.
- Troubleshoot and resolve application incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Support incident management, service request fulfillment, and application support best practices.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Document solutions, share knowledge, contribute to team discussions, and provide solutions to work-related problems independently.
Requirements
- At least 5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- 15 years of full-time education.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while supporting scalability, responsible use, and measurable value.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical, problem-solving, collaboration, and communication skills.
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.