3 days ago
Pune, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design solutions that integrate enterprise technology ecosystems with AI models and multi-provider platforms.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Document solutions and share knowledge with team members.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Contribute to application support best practices and team problem-solving.
Requirements
- A minimum of 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- Proficiency in ServiceNow IT Operations Management.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills.
- 15 years of full-time education.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.